1.工作程序
①工作时间安排:大堂岗保安工作实行24h全天候值班制,三班倒,每班每岗1人工作8 h。值班时间分为早班:8:00~16:00,中班16:00~24:00,晚班:24:00~8:00,早 、中、晚三班每10天依次轮换1次,即每月10、20、30日为倒班日。
②来人来访登记:
a.对外来人员(业主或住户亲友,各类访客,装修等作业人员,员工亲友等)一律实行进、出登记;
b.必须登记有效证件,特指没有过期的身份证、暂住证、回乡证等;
c.认真核对证件和持有人是否相符,若不符不予以登记和放人;
d.来访者必须说准所访问业主(住户)的姓名及楼、座等,必要时,须用对讲机通话确认后方可登记进入;
e.当接过来访客人的任何证件时,应使用“谢谢”等文明用语;
f.认真填写《来访登记表》,要求字迹清楚,项目全面准确;
g.若遇不登记强行进入大厦的,按有关规定处理;
h.当业主(住户)带有亲友或访客时,应有礼貌的请其出示有效证件予以登记并做必要的解释工作,以消除业主(住户)的不满情绪;
i.若遇公司(管理处)领导陪同指导。参观、学习的社会各界人士来大厦,应立即起立敬礼,以示欢迎,并热情回答客人的询问。等客人走了之后,将参观客人人数、单位、职务 等情况记录清楚备查;
j.当外来人员出大厦时,保安员应及时核准将所押证件退还给访客,说:“谢谢”等,并做好离开时间的登记工作。
2.严密监视大堂和电梯
①提高警惕,严密注视进出大厦的各类人员,特别是外来人员,如有怀疑立即通知巡逻 和班长并做好值班记录。
②发现电梯关人事件,应立即善言安慰乘客,同时通知电梯工马上进行抢修,并报告班 长及管理处,协助做好善后工作和值班记录。
3.服务要求
①对住宅楼大堂岗要求熟悉本大厦业主(住户)的基本情况,包括:业主姓名、楼座、人口、相貌特征、常出入大厦时间等,对公寓楼要求基本熟悉。
②遵守公司制定的“文明礼貌用语规范”。
③到当业主(住户)出入大堂时,应主动为业主(住户)开启门锁,点头微笑以示问候;
④发现有老、弱、病、残、双手拿重物的业主(住户)进出大门有困难时,要主动帮助打开大门或搀扶上下台阶。
⑤当有业主(住户)搬迁时,应协助维护进出秩序,指定其使用专用电梯和车辆、物品的停放位置。
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